Warranty and Conditions

Notice

Copyright © 2025 Atomos Global Pty Ltd (“Atomos”). All rights reserved. All information is subject to change without notice. No part of this warranty may be reproduced, transmitted, or modified without Atomos’ express written permission. References to Atomos include its subsidiaries, related entities, and parent company.

Trademarks

Atomos, the Atomos logo, and product names (Ninja, Ninja Ultra, Shinobi, Shinobi II, Shinobi 7, Shogun, Shogun Ultra, Shogun Classic, Sun Dragon, Ninja Phone, Sumo 19SE) are registered trademarks of Atomos Pty Ltd. Apple, the Apple logo, Mac, and Macintosh are trademarks of Apple Inc. Other trademarks belong to their respective holders.

International Hardware Limited Warranty

Atomos warrants that:

• The main product (excluding the IPS screen or external accessories) will be free from defects in materials and workmanship for 2 years from the date of purchase, upon completion of product registration within 1 year at www.atomos.com.
• The TFT/LCD, batteries, case and master caddies will be free from defects in materials and workmanship for a period of 1 year from the date of purchase, regardless of registration.
• This warranty is non-transferrable and applies only to the original purchaser.

Warranty Remedies

If the product is found to be defective within the warranty period, Atomos may, at its discretion:

a) replace the goods, b) supply an equivalent product, or c) offer a discount coupon to be redeemed on the Atomos web store.

The customer must notify Atomos of any defect in the goods in writing, prior to the expiry of the warranty periods set out above. The customer will be solely responsible for returning the goods to Atomos or its authorized distributor. Upon acceptance of a warranty claim by Atomos, where Atomos replaces the goods, it will be responsible for reasonable shipping costs incurred in sending the goods to the Customer, provided that customer is located in a country in which Atomos has an authorized distributor or agent.

Warranty Exclusions

This warranty applies only to defects in workmanship and does not cover defects caused by:

• A failure to comply with the then current operating instructions issued by Atomos
• Neglect
• Improper or negligent acts or omissions
• Unauthorized repairs or attempted repairs
• Tampering with or modification of the goods
• Connection to incompatible equipment or power sources
• Exposure to water (unless otherwise specified) or weather
• Exposure to magnetic fields or corrosive liquids or substances

EXCEPT AS STATED IN THIS WARRANTY, ATOMOS, ITS VENDORS, AGENTS, RESELLERS AND DISTRIBUTORS DISCLAIM IN THEIR ENTIRETY ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE REMEDIES OUTLINED IN THIS WARRANTY ARE THE EXCLUSIVE REMEDY A CUSTOMER HAS ARISING FROM DEFECTIVE GOODS WHICH ARE SUBJECT TO THE WARRANTY. ATOMOS DOES NOT WARRANT THAT THE GOODS WILL OPERATE IN A MANNER WHICH IS ERROR FREE, OR UNINTERRUPTED. THE GOODS ARE NOT INTENDED TO BE THE PRIMARY OR ONLY DATA STORAGE DEVICE FOR DATA – CUSTOMERS ARE SOLELY RESPONSIBLE FOR BACK UP AND PROTECTION OF DATA.

Software License Agreement

IMPORTANT: PLEASE READ CAREFULLY. THIS IS A LICENSE AGREEMENT.

This Atomos software, documentation, included sample images, and other files (“Software”) are protected by copyright laws and international treaties. The Software is licensed, not sold.

This End User License Agreement (“EULA”) is a legal agreement between you (either an individual or a single entity) and Atomos with regard to the copyrighted Software provided with this EULA. Use of the Software provided to you by Atomos in whatever form or media, will constitute your acceptance of these terms, unless separate terms are provided by the software supplier, in which case certain additional or different terms may apply. If you do not agree with the terms of this EULA, do not download, install copy or use the Software. By installing, copying or otherwise using the Software, you agree to be bound to the terms of this EULA. If you do not agree to the terms of this EULA, Atomos is unwilling to license the Software to you.

License Terms

1. Eligible Licensees: This Software is available for license solely to purchasers of the Atomos device, who have purchased a unit manufactured by Atomos and purchased through an Atomos authorized reseller, with no right of duplication or further distribution, licensing or sub-licensing.
2. License Grant: Atomos grants a personal, non-transferable and non-exclusive right to use the copy of the Software provided with this EULA. You agree you will not copy the Software except as necessary to use it with the Atomos product. You agree that you may not copy the written materials accompanying the Software. Modifying, reverse engineering, translating, renting, copying, transferring or assigning all or part of the Software or any rights granted hereunder, to any other persons or reverse engineering the hardware on which the Software runs, is strictly prohibited. The software is licensed, not sold. You acknowledge that no title to intellectual property in the Software is transferable to you. You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of Atomos and/or its suppliers, and you will not acquire any rights to the Software, except as expressly set forth above. All copies of the software will contain the same proprietary notices as contained in or on the Software. All title and copyrights in and to the Software (including but not limited to any images, animations, video, audio, text incorporated), the accompanying printed materials, and any copies of the Software are owned by Atomos or its suppliers.
3. Reverse Engineering: You agree that you will not attempt, and if you are a corporation, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, derive circuits, modify, translate or disassemble the Software and/or the Atomos device in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination ofthis license and the reversion of the rights granted hereunder by Atomos.

Atomos reserves the right to terminate this license if you violate its terms. Additional legal remedies may apply.